88UU Responsible Gaming: Tools and Support to Keep Play Under Control
Gaming should feel like entertainment, and when it stops feeling that way, taking a step back is a strong and sensible choice. This page explains how responsible gaming works at 88UU, the tools we offer to help you stay in control, and where you can find support outside our platform. Everything here applies to members aged 18 and over, and our team is available around the clock if you would like to talk to someone.
Our commitment to responsible gaming at 88UU
We take responsible gaming seriously, and we want every member to enjoy 88UU on their own terms. We operate under a Curaçao Gaming framework and set the minimum age for every account at 18. You can read more about who we are and how we operate on our About 88UU page. We provide practical tools, clear information, and a support team that listens without judgment. Playing should never put your health, your relationships, or your household finances at risk.
What does responsible gaming mean for our members?
Responsible gaming means keeping play within a budget you can afford and a schedule that leaves room for the rest of your life. We ask every member to keep these principles in mind:
- Treat gaming as entertainment, never as income. Winnings are never guaranteed.
- Never use money that is set aside for rent, food, bills, or family needs.
- Never chase losses by increasing your stakes to win money back.
- Never borrow money to gamble.
- Decide your budget and your playing time before you start, and stop when you reach them.
Is gaming still fun? Questions to ask yourself
An honest self-check is the earliest and simplest safeguard. If you answer yes to any question below, consider using one of the tools described further down this page.
Self-assessment questions
- Do you play for longer than you planned, or spend more than you intended?
- Do you feel restless or irritable when you try to cut back?
- Do you play to escape stress, loneliness, or worry?
- Do you try to win back losses with bigger bets?
- Have you hidden your playing from family or friends?
- Has gaming affected your work, studies, or relationships?
Common warning signs
- Thinking about gaming most of the day
- Making repeated deposits in a single session
- Selling belongings or borrowing money to play
- Neglecting sleep, meals, or responsibilities
- Feeling guilt or shame after playing
Which responsible gaming tools does 88UU offer?
We offer the following tools to help you manage your play. You can ask our support team to set up any of them at any time, and you do not need to give a reason.
| Tool | What it does | Options |
|---|---|---|
| Cooling-off | A short, temporary break from playing | 24 hours, 7 days, or 30 days |
| Self-exclusion | A longer break when a short pause is not enough | 6 months, 1 year, or permanent |
| Deposit-control request | Helps you keep deposits within a level you choose | Requested through our support team |
| Session management and reminders | Helps you stay aware of how long you have been playing | Available on the platform |
| Account closure | Permanently closes your account | On request |
How do I start a cooling-off period or ask for deposit controls?
You start by contacting our support team, which is available 24 hours a day on Live Chat, hotline, email, and Telegram. Follow these steps:
- Contact us on any support channel listed at the bottom of this page.
- Tell us which tool you want and, for a cooling-off period, whether you want 24 hours, 7 days, or 30 days.
- Confirm your identity using the username or mobile number registered to your account.
- Ask how any remaining balance and active promotions will be handled before you confirm.
- Keep our written confirmation, and treat the tool as active only once we have confirmed it.
How does 88UU self-exclusion work?
Self-exclusion is a longer break that you request for 6 months, 1 year, or permanently. It is designed for members who feel that a short cooling-off period is not enough, and you request it in the same way as the tools above. While you are excluded, please do not open another account. We allow one primary account per person, and duplicate accounts are reviewed. Because permanent self-exclusion is a serious step, we encourage you to talk it through with our team before you decide, and to speak with us before your chosen period ends if you have questions about what comes next.
How do we keep underage players out?
You must be 18 or older to register at 88UU, and you confirm this during sign-up. We allow one primary account per person and per mobile number, and we may ask for identity documents such as a Bangladesh National ID, passport, or driving licence when verification is triggered. We may restrict any account we find to be held by someone under 18.
If you share a device with children, keep your login and payment details private, lock your device, and consider parental control software. If you know of a minor using an 88UU account, please tell our support team straight away.
Where can I find outside help and support?
If gambling is affecting your wellbeing, independent organisations offer free support that you can reach online from Bangladesh:
- GamCare, which provides information and support for people affected by gambling
- Gamblers Anonymous, a fellowship of people who help each other stop gambling
If you feel low, anxious, or unsafe, please also speak with a doctor, a counsellor, or someone you trust in your family.
You can reach our own team at any hour, in Bangla or English:
- Live Chat: available 24/7 on the platform
- Hotline: (+880)-195-889-8898
- Email: [email protected]
- Telegram: available through our support team
- Address: QC4P+9VW, মেরাদিয়া কবরস্থান রোড, Dhaka
Tips for keeping play safe and enjoyable
- Set a budget before you log in and treat it as money already spent on entertainment.
- Set a time limit and take regular breaks away from the screen.
- Avoid playing when you are tired, stressed, upset, or under the influence of alcohol.
- Keep gaming balanced with time for family, friends, exercise, and work.
- Check your transaction history from time to time so you know what you have spent.
- Take a break as soon as gaming stops being enjoyable.
Worried about someone close to you?
If a family member or friend seems to be struggling, start with a calm and private conversation, and focus on how you feel rather than on blame. Encourage them to use the tools on this page or to contact one of the support organisations above. Please remember that we can only make changes to an account with the account holder’s own confirmation, so the person concerned will need to contact us directly.
Our promise to every member
We will keep our responsible gaming tools available, treat every request with respect, and never judge you for asking for help. If you ever need a break, a limit, or simply someone to talk to, contact our team, and we will guide you through the next step.