88UU Terms and Conditions

These Terms and Conditions set out the rules that apply when you open an account, deposit, play, and withdraw at 88UU. They explain who can register (18 and over), how deposits, withdrawals and bonuses work, when we may ask you to verify your identity, and how we handle disputes. By registering or using our platform, you agree to these Terms, so please read them together with our Privacy Policy and Responsible Gaming Policy.

1. Introduction and Acceptance of These Terms

These Terms and Conditions (the “Terms”) form a binding agreement between you (the “Player”) and 88UU (the “Platform”, “we”, “us” or “our”). You accept these Terms when you register an account, confirm the acceptance box at registration, or use any part of the Platform. If you do not agree with any part of the Terms, you must not register or continue to use the Platform.

In these Terms:

• “Wagering Requirement” means the amount of valid bets you must place before bonus-related funds and the winnings from them can be withdrawn.
• “Turnover” means the total valid bets required on a deposit before withdrawal.
• “KYC” means our Know Your Customer identity and payment-ownership verification.

We operate under Curaçao Gaming licensing. Bangladesh has no domestic licensing regime for online gambling, and we do not hold or claim a Bangladeshi gaming licence.

2. Eligibility and Age Restriction

You must be at least 18 years old to open or use an account. By registering, you confirm that you are 18 or over and that you have the legal capacity to enter into these Terms. We may ask for proof of age at any time. If we find that an account belongs to a person under 18, we will suspend it and handle any balance in line with applicable law.

You must not register or play from any location where online gambling is prohibited by the laws that apply to you. You are solely responsible for checking that your use of the Platform is lawful where you live. We may restrict or close accounts that are accessed from prohibited locations.

3. Account Registration and Account Security

You must provide accurate and complete information when you register. Registration requires the following details:

• Username of 4 to 16 characters and password of 8 to 20 characters
• Your full name, which must match the name on the payment account you use for withdrawals
• A valid mobile number in Bangladesh format (+880, 01XXXXXXXXX or +8801XXXXXXXXX), verified by SMS OTP
• CAPTCHA completion and confirmation that you are 18 or over and accept these Terms
• A referral code, which is optional

Each person may hold one primary account, and each mobile number may be linked to one account. We review duplicate accounts and may close them. Accounts used to abuse promotions lose their reward eligibility.

You are responsible for keeping your username, password, withdrawal password, and OTP codes confidential. Any activity carried out under your login is treated as your activity. If you suspect unauthorised access, you must contact our support team immediately. We use CAPTCHA, SMS OTP, automatic logout, device and IP monitoring, and a separate withdrawal password to protect accounts, but no online service can be free of all risk.

4. Deposits and Payment Rules

You may deposit through bKash, Nagad, Rocket, Local Bank Transfer, and Online Banking. All transactions are in Bangladeshi Taka (BDT).

For wallet deposits, you must use the receiving account shown on the deposit page at the time you pay. You must enter the correct sender wallet number, amount and transaction ID (TrxID), and submit the deposit only once. Incorrect details delay processing, and we may ask for a screenshot or receipt. Please keep your transaction information until the deposit is credited.

Deposits must come from a payment account in your own name. Standard Turnover is 1× your deposit amount before you may withdraw. Bonus funds follow the separate Wagering Requirements in section 6.

5. Withdrawals, Account Binding and Review

You may withdraw through bKash, Nagad, Rocket and Local Bank Transfer. Before your first withdrawal, you must bind a withdrawal account by providing the account holder name, wallet or bank account number, provider and your withdrawal password.

The withdrawal account must belong to you, and the account holder name must match your registered full name. We do not allow withdrawals to third-party accounts. If you change your linked account, we may require additional verification.

A withdrawal request can show one of these statuses: Processing, Approved, Completed, Rejected, or Cancelled. We may hold or reject a request for reasons that include a name mismatch, incorrect wallet or bank details, incomplete Turnover, unmet bonus Wagering Requirements, a duplicate account, a security review, a KYC requirement or suspicious activity. Please do not submit repeated requests while one is still processing.

6. Bonuses, Promotions and Wagering Requirements

Every promotion is subject to these Terms and to the conditions published with that promotion. If the two conflict, the promotion conditions apply to that promotion only.

Bonus funds and any winnings from them cannot be withdrawn until the applicable Wagering Requirement is met. Bonus terms may be removed, adjusted or withdrawn for any player who breaches these Terms.

Bonus abuse includes opening multiple accounts, using another person’s payment account, colluding with other players, and any pattern of play intended to take a reward without genuine risk. If we find bonus abuse, we may cancel the bonus and related winnings, remove reward eligibility, and suspend or close the account.

7. Game Rules, Fair Play and Demo Mode

Each game runs under the rules of its provider, and those rules are available in the game itself. You should read them before you place a bet. Game results are determined by the game provider’s system, and our records of bets and results are used to settle disputes.

You must not cheat, collude, use bots or automated tools, exploit software errors, or place bets through another person’s account. We may void bets, cancel winnings and close accounts where this happens. Bets may also be voided or cancelled where a system error, a provider error or a clear pricing or settlement mistake affects the outcome.

Demo or free-play mode is available only for eligible provider games, such as Slots and selected Fishing and Crash titles. It is not offered as standard for Live Casino or Cricket and Sports betting. Demo play uses no real money and is provided to help you learn game mechanics.

8. Responsible Gaming Commitments

We want gaming to stay a form of entertainment for you, and we treat any sign of harm seriously. You can use the following tools on request through our support team:

• Cooling-off periods of 24 hours, 7 days or 30 days
• Self-exclusion for 6 months, 1 year or permanently
• Account closure
• Deposit-control requests, session management and reminders

Please do not chase losses, do not use money you need for essential household costs, and do not borrow to gamble. Gaming is not a source of guaranteed income. Our Responsible Gaming policy explains these tools in full.

9. Account Verification, Suspension and Termination

We do not require KYC at every registration. We may require verification when you request a withdrawal of ৳50,000 or more, when your cumulative withdrawals are large, when your name does not match your payment account, when you change your payment method, or when we detect multiple accounts, suspicious activity, or a security concern. We may ask for a Bangladesh National ID card, passport or driving licence, a selfie, evidence of payment-account ownership and, where needed, proof of address. We aim to complete verification within 24 hours of receiving complete documents.

We may suspend, restrict or close an account, and withhold withdrawals while we investigate, if:

• you breach these Terms or provide false or incomplete information
• you hold more than one account or share an account
• we suspect fraud, money laundering, bonus abuse or unlawful activity
• you fail to complete a KYC request within a reasonable time
• you are under 18 or located in a prohibited place

Where an account is closed for a serious breach, we may cancel bonuses and related winnings and keep any funds we are legally entitled to keep. You may ask us to close your account at any time through our support team, and any withdrawable balance will be paid in line with section 5.

10. Intellectual Property

The 88UU name, logo, website design, text, graphics and software, together with content licensed from game providers, belong to us or to our licensors. You may use them only to access and play on the Platform for personal purposes. You must not copy, modify, distribute, reverse engineer or commercially exploit any of this content without our written permission.

11. Privacy and Data Protection

We collect and use your personal data to run your account, process payments, verify your identity, prevent fraud, provide support and meet our legal obligations. The data we handle includes your name, mobile number, login details, device and IP information, payment information, transaction history, KYC documents and support communications. Our Privacy Policy explains what we collect, why, how long we keep it, and how you can exercise your rights.

12. Limitation of Liability and System Errors

We provide the Platform on an “as available” basis and work to keep it running smoothly, but we cannot promise uninterrupted service. To the fullest extent permitted by law, we are not liable for losses caused by internet or network failures, device faults, maintenance, errors or delays at payment providers or game providers, or events outside our reasonable control. We are not liable for losses that result from your own bets, from information you supplied incorrectly, or from sharing your login details with others.

Nothing in these Terms limits any liability that cannot be limited by law. Where a system error affects a bet, a balance or a payout, we may correct it and adjust affected accounts.

13. Complaints and Dispute Resolution

If you have a complaint, please contact our 24/7 live chat first. If it is not resolved, you can email [email protected] or call our hotline. Please include your username, the date and amount of the transaction concerned, and any screenshot or transaction ID that supports your complaint. We will review the complaint and reply through the channel you used.

If you disagree with our decision, you may ask for a further review by replying to our response with any new information. Our records of your account activity, bets, deposits and withdrawals are the primary evidence in a dispute.

14. Anti-Money Laundering and Payment Ownership

We check that payment accounts belong to the registered player, monitor devices and IP addresses, and review unusual activity. We may refuse, hold or reverse a transaction, request further documents, and keep records of account activity and verification for compliance purposes. You must not use the Platform for money laundering or any other unlawful purpose. We may also report suspicious activity where the law requires.

15. Changes to These Terms

We may update these Terms from time to time, for example when our services, payment options or legal requirements change. The updated Terms apply from the date shown at the top of this page. If you keep using the Platform after that date, you accept the updated Terms. Please review this page regularly.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of Curaçao, the jurisdiction under which we position our gaming operations. Any dispute that cannot be resolved through our complaints process falls under the jurisdiction of the competent courts of Curaçao, unless mandatory law where you live provides otherwise.

17. Contact Information

You can reach us through any of the following channels:

• Live chat: available 24/7
• Email: [email protected]
• Hotline: (+880)-195-889-8898
• Telegram support: available through our support team
• Address: QC4P+9VW, মেরাদিয়া কবরস্থান রোড, Dhaka, Bangladesh
• Languages: Bangla and English

18. Miscellaneous

If any part of these Terms is found to be invalid or unenforceable, the remaining parts stay in force. These Terms, together with our Privacy Policy and Responsible Gaming policy, are the entire agreement between you and us about your use of the Platform. If we do not enforce a right straight away, we do not give it up. You may not transfer your account or your rights under these Terms to anyone else. If there is a difference between the English version and a translation, the English version applies.